Ombudsperson & Grievance Escalation

Multi-Tier Redressal Framework Under UGC Regulations 2023 & KKSU Norms

Tier 1: Institutional Student Grievance Redressal (SGRC)

SDMM Order

In the first instance, any student grievance concerning admissions, evaluations, amenities, discrimination, or fees must be lodged with the SDMM Student Grievance Redressal Committee (SGRC). The committee operates with strict confidentiality and delivers written determinations within 15 working days.

Submit SGRC Grievance Online Contact Institutional Grievance Officer (grievance@sdmm.ac.in)

Tier 2: University Ombudsperson Appellate Escalation

KKSU Official

If a student is dissatisfied with the decision of the institutional SGRC, or if the grievance remains unresolved within the stipulated period, an appeal may be preferred to the Ombudsperson of Kavikulaguru Kalidas Sanskrit University, Ramtek.

KKSU Central Grievance & Complaint Portal: Enrolled students of SDMM (College Code: 1458) can register formal escalation appeals directly on the official Digital University grievance system:

KKSU Student Complaint Portal (external escalation link) KKSU Official